Cómo los operadores usan FUVIHUB en la práctica
Publicamos recibos, no logos. Cada caso de abajo cita qué se midió, cómo y por quién. Los templates de design partner llevan una etiqueta bien visible a propósito — existen para que los compradores vean la forma de un caso real sin que inventemos uno.
Todavía no publicamos casos de cliente.
No publicamos logos sintéticos ni métricas inventadas. Los pilots en curso aterrizarán acá con el consentimiento del operador y su propia medición. Hasta entonces, los templates de abajo muestran la estructura que seguirá cada caso real.
Templates — estructuras de design-partner, no clientes reales
Mid-market CX operator (template)
What a real FUVIHUB case will show
Packs
voice, radar
Equipo
51–200
Rol
Head of Customer Experience
This is a shell, not a customer. It exists so buyers can see the structure our case studies follow — and so our sales team never fills the gap with invented logos.
Leer narrativa
Contexto. Mid-market B2B SaaS running ~3,000 support tickets per week across Zendesk and Slack. A Head of CX owns triage, a product ops team owns feature follow-through, and the CEO reads a weekly brief.
Problema. Signal is scattered across tools. Triage is done manually every Monday. Nobody can point to what changed in the last 7 days beyond anecdote. Executives get a hand-written summary that is behind the conversation by ~5 days.
Approach. Voice pack + Radar pack. Ingest Zendesk + Intercom + Slack into FUVIHUB via API. Schedule a 7-day digest cadence. Alert rules bound to churn-risk and regression signals. Governance policy keeps access restricted to CX + product ops + one exec viewer.
Resultado. Triage cadence moves from Monday-only to daily, in 15 minutes instead of 3 hours. Weekly brief ships on Mondays at 09:00 automatically. Executive readout moves from anecdote to evidence. No head-count added.
Recibos de evidencia (2)
| Claim | Valor | Grade | Fuente |
|---|---|---|---|
| Weekly triage time | 3 h → 1.3 h (pending real measurement) | C | TEMPLATE — Real numbers will come from the customer's own operator log exports. |
| Executive brief cadence | Weekly, automated (pending real measurement) | C | TEMPLATE — placeholder until the design partner signs off. |
Radar-first fintech operator (template)
Radar + Fintech pack — template shell
Packs
radar, fintech
Equipo
201–1000
Rol
Head of Risk & Intelligence
Template, not a real customer. Shows the narrative shape we use for Radar-led deployments in regulated operators. Receipts column is empty on purpose.
Leer narrativa
Contexto. Regulated fintech operator tracking macro signals, commodity indices and regulatory filings. Intelligence lives across three people, each with their own notebook. No shared structured view.
Problema. Macro signals are read once and forgotten. Regulatory filings are reviewed reactively. The head of risk has to convert scattered notes into a weekly memo by hand. Boards ask for receipts; nobody has them.
Approach. Radar pack + Fintech pack. Pre-configured sources (World Bank, Eurostat, SEC EDGAR via RSS). Scheduled briefs 7d/30d/90d. Webhook targets push to the risk team's Slack with HMAC-signed payloads. Policy blocks non-Risk roles from reading briefs.
Resultado. Every signal has a timestamp, a source, and a correlation id. Weekly memo is assembled from published briefs instead of handwritten. Audit trail satisfies governance review.
Recibos de evidencia (1)
| Claim | Valor | Grade | Fuente |
|---|---|---|---|
| Source traceability | 100% of briefs cite source + URL (pending real measurement) | C | TEMPLATE — placeholder until the real design partner ships their own sign-off. |
¿Querés ser uno de los reales?
Abrimos dos seats de design partner por trimestre. Los design partners obtienen pricing especial de pilot, sesiones trimestrales de roadmap y un caso publicado cuando las métricas se estabilizan. Sin cuota de marketing, sin lenguaje manufacturado — tus palabras y tus números.